Remote Customer service Jobs · Tech Savvy

• Serve as the first point of contact for inquiries via phone, email, web, and chat; triage requests to determine priority and resolution path.
• Provide direct resolution for common issues and escalate complex issues to L2/L3 Assignment Groups; communicate clearly in high-stress situations.
• Log all Cases accurately in a ticketing system with complete categorization, priority, and SLA targets; provision user requests, edit learning curriculums, and monitor cases.

Alphanumeric is hiring a Customer Service Agent to support a major Pharma company. They are focused on making a difference in healthcare and life sciences.

• Respond promptly to client emails and portal requests in Mandarin and English.
• Handle inbound and outbound phone calls, prioritizing urgent client needs.
• Build trusted relationships with customer accounts through proactive interactions.

Wing Assistant provides virtual assistant services. They seem to have a supportive team and inclusive culture.

• As a Product Support Specialist, you will provide customer service for Houzz professionals across the U.S. and Canada.
• You will assist with SaaS questions related to software solutions and subscription questions.
• You will also assist advertising professionals with subscription questions, marketing advice, and managing ad campaigns.

Houzz is the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. They are a community-centric, innovative tech company that continues to disrupt the home renovation and design industry.

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.

• Provide care and solve problems for users through calls, chats, and email to help achieve their business goals.
• Analyze user behavior and work with product teams to improve the customer support experience and user satisfaction.
• Develop positive customer relations and proactively guide users through their journey with the Wix platform.

Wix is a web development platform enabling users to create and manage online presences. It has a global team supporting over 278 million users in a collaborative and dynamic environment.